Refund policy

Return & Refund Policy

Important Notice on Returns

Please note: Leather is a natural product that develops character with use. Aging, patina, and surface marks are part of its charm - not defects. Returns will not be accepted for natural wear-and-tear or standard signs of use over time.

How to Initiate a Return or Exchange

To log a return, please:

Login to your customer profile at: https://shopify.com/80947282163/account
and select the item that you want to return. Once we receive your request an email will be sent to you to inform you of the refund approval/decline.

Returns & Exchanges

Returns must be initiated within 7 days of delivery.
Items must be unused, in original condition, and include original packaging.
Proof of purchase is required.
Returns received after 7 days will not be accepted unless due to a manufacturing defect (see Warranty section below).

Non-Returnable / Non-Exchangeable Items

Custom or engraved items (e.g., monogrammed bags)
Worn satin nightwear
Items damaged through misuse or normal wear

Refunds

Approved refunds will be processed as follows:

Items must meet all return conditions and be approved upon inspection.
A 5% administration fee will be deducted from the refund. This covers internal handling and third-party payment processing costs.
Shipping costs paid on the original order are non-refundable.
Refunds are processed via bank transfer within 7 working days of approval. You will be required to provide your banking details.

Order Cancellations (Before Shipment)

If you cancel an order before dispatch or production, a 5% processing fee will still apply to cover administrative and merchant processing charges.

Exchanges

Exchanges are offered only for defective or damaged items.

Customized items (monograms, custom sizing or colors) are not eligible for exchange.
Please contact us and ship items to:
Swish & Swank PTY LTD, Unit 3, 26 Halkyn Road, Selcourt, Springs, Gauteng, 1567

Warranty & Maintenance

Hand-Stitched Collection: Lifetime Stitching Guarantee

Stitching is guaranteed for life. If any stitching breaks, we will collect, repair, and return the bag at no cost to you.
For other repairs (fittings, lining, leather), you must cover shipping costs. We will repair and return the item at our expense.

Machine-Stitched Items & Shoes

Covered by a 6-month warranty from the date of purchase for manufacturing defects only.
If repair or exchange is not possible, we will offer store credit.

Shipping & Returns

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect.
Original courier fees are non-refundable.
We strongly recommend using a trackable shipping service and insurance for items valued over $250.